Managing Epic Identity Queue Error Backlogs Takes Precious Staff Time.

Ignoring Them Could Cost Much More.

Epic Identity Queue Clean-up

Save time and protect patient care with Harris Data Integrity Solutions' identity queue cleanup and management services.

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Epic Identity Queue Management and Clean Up Services

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Efficiency

Reclaim valuable time and resources with our efficient backlog resolution.

Managing Epic identity queue backlogs can be time-consuming and resource-intensive, taking away from more critical tasks and strategic initiatives.

Reclaim valuable staff time and resources with our one-time or ongoing queue cleanup and management services.

Cost Savings

Reduce operational costs and avoid potential reimbursement denials.

Unresolved Epic identity queue errors can result in financial setbacks, including reimbursement denials and costly repeat studies.

By addressing these issues promptly and accurately, we help hospitals save money and maintain a healthy bottom line.

Patient Care

Enhance patient care by preventing missing medical history and wasted time.

Patient care requires complete and accurate health records. Unresolved identity queue errors can lead to missing medical history, unnecessary delays, and patient safety risks.

Our identity queue error remediation helps ensure that critical information is readily available to healthcare providers.

What Our Clients Are Saying

Amid staffing shortages and strained budgets, hospitals have experienced an increase in identity queue error tasks in 2023.

“Our weekly error tasks have more than doubled since the beginning of the year. We can’t keep up.”

“For a manager like me, it’s tough to see the time we’re spending looking through 300,000-400,000 error tasks to find 50-60 true overlays per year.”

“We had more than 100,000 RME open errors and we didn’t know how we would ever resolve them all.”

“It’s taking us away from merging and other duties.”

“We can’t ignore it, but we don’t have the staff to handle it either.”

Epic Stories

Tips for Effective Patient Identity Queue Management

When properly managed, identity queues like roster management engine (RME) errors and potential overlays, can lay the foundation for an effective person index – one that minimizes issues and facilitates streamlined care coordination as part of an effective value-based care strategy.

Double Whammy: Epic Users Hit Twice as Hard

The recent increase in California's healthcare workers' minimum wage to $25 per hour is estimated to cost $4 billion in the 2024-25 fiscal year alone. With additional states expected to follow, this adds a layer of financial strain for hospitals. Meanwhile, Epic users are seeing more errors in their identity queues than ever – errors that require time-intensive review.

Trusted Partners

Harris Data Integrity Solutions is an authorized Epic data remediation consultant, trusted for the knowledge and capabilities needed to support health systems through Epic conversions and beyond.

With more than 20 years as the leader of health data integrity, our team consists of experts who understand the complexities of managing Epic Identity Queue backlogs. Our knowledge and proven strategies deliver efficient and accurate resolution